Subtotal $0.00
Manage customer accounts, tickets, and service contracts to facilitate a superior end-to-end, multi-channel customer support experience.
Key Features and benefits of Support Center Plus are: –
View every customer interaction from one place, irrespective of the communication mode they choose.
Seamlessly automate the process of creating, organizing, and tracking requests.
Manage customer information, including the products and services purchased, contracts they are entitled to, their organizational hierarchy, and so on.
Deploy a customizable self-service portal and allow customers to submit tickets, track them, search the knowledge base, and run reports.
Let each business unit define their product or service-specific configuration so that they can work independently from each other.
Manage multiple service contracts and related support plans to service customers on time and bill them accordingly.