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Other salient aspects of ServiceDesk Plus MSP include Technician auto-assign, Agent based scan, integrated remote control, Rebrand – personalize your account 100+ reports.
Discover, Monitor, and track assets in your IT network from a single console. Achieve high software-license-compliance rates, maximize the Return on Investment (ROI) of vendor relationships, and make informed decisions about assets throughout their IT life cycle.
Key Features and benefits of Asset Explorer are: –
Periodically scan software, hardware, and other ownership information to keep up-to-date information on every asset. Track and manage any workstation or network devices including Windows, Linux, Mac, AIX, and Solaris machines as well as printers, routers, and switches.
Manage all license types including OEM, concurrent, enterprise, free, named user, node locked, trial, volume, and individual licences.
Organize services into service categories and publish them in the client’s self-service portal. Create customized workflows and automated processes, and associate appropriate tasks and SLAs with services to quickly fulfil client requests.
Boost an existing knowledge database or build a new one from scratch with easy templates and resolutions from previously solved tickets. Technicians can learn and record dos and don’ts for future reference when solving complex issues. Take control with easy change management processes: Implement changes in a controlled and structured environment to reduce their impact. Complete approval cycles are also available depending on the type of change.
Quickly access the service desk’s key performance indicators without writing complex database queries. Use analytics to proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.
Other salient aspects of ServiceDesk Plus MSP include Technician auto-assign, Agent based scan, integrated remote control, Rebrand – personalize your account 100+ reports.